Return & Refund Policy for www. gmkart.com (Glo-Mart Multi Services LLP)
At gmkart.com, operated by Glo-Mart Multi
Services LLP, we are dedicated to ensuring customer satisfaction. If you are
not completely satisfied with your purchase, please review our detailed return
policy below:
- Return Period
- You may return items within 7
days from the date of delivery. This allows you sufficient time to
evaluate your purchase.
- Eligibility for Returns
- To qualify for a return, items
must meet the following criteria:
- Unused:
Products should not show any signs of wear or use.
- Items
must be in original
condition: unused, unworn, and with all tags and
packaging
- In
Original Packaging: Items must be returned in their original
packaging, which includes all accessories, tags, and documentation.
- In
Original Condition: Ensure that the product is free from any damage,
stains, or alterations.
- Non-Returnable Items: The
following items cannot be returned:
Personal Care Products
- Skincare items (opened)
- Hair care products (opened)
- Makeup and cosmetics (opened)
- Fragrances (opened)
Food and Beverages
- Perishable items (fresh produce,
dairy)
- Packaged food items (if opened)
- Alcoholic beverages (if opened)
Health and Safety Products
- Medical supplies (e.g.,
thermometers, face masks)
- Supplements and vitamins (opened)
Intimate Apparel
- Underwear and lingerie (opened)
- Swimwear (if tags are removed)
Customized Products
- Personalized items (engraved
gifts, custom clothing)
- Made-to-order products
Digital Products
- Downloadable software and apps
- E-books and online courses
Hygiene Products
- Razors and grooming tools
(opened)
- Bath items (opened)
Electronics
- Opened software or game packaging
- Special sale items or clearance
electronics
Seasonal Items
- Holiday decorations (if opened)
- Seasonal clothing (if worn)
Jewelry and Accessories
- Items that have been worn or
altered
- How to Initiate a Return
- To initiate a return, please
follow these steps:
- Contact
Customer Service: Email us at support@gmkart.com with your order
number and a brief explanation of the reason with photo for the return.
- Return
Authorization: Our
customer service team will respond promptly, providing you with a return
authorization number and specific instructions for the return process.
- Return Shipping
- Customers are responsible for the
shipping costs associated with returning items unless the return is due
to a defective product or an error on our part (e.g., incorrect item
shipped).
- For eligible returns, we
recommend using a courier service that offers tracking, as we cannot be
responsible for lost items during the return shipment.
- Return Process
- Packaging: Ensure that the item is
securely packaged to avoid damage during transit. Using the original
packaging is highly recommended.
- Shipping: Choose a reliable courier
service that provides tracking. Keep the tracking information until your
return is processed.
- Return Address: Send the returned items to the
address provided in your return authorization email.
- Refund Process
- Upon receiving and inspecting the
returned item, we will notify you via email about the approval or
rejection of your refund.
- If your return is approved,
refunds will be processed within 7-10 business days and credited
back to your original payment method. Please allow additional time for
your bank or payment provider to process the refund.
- Exchanges
- For exchanges, please return the
item following the above procedures and place a new order for the desired
item. We are unable to hold items for exchange purposes.
- Damaged or Defective Items
- If you receive a damaged or
defective item, please contact us within 48 hours of delivery.
Include photos of the damage or defect in your email.
- We will arrange for a replacement
or refund based on your preference.
- Contact Us
- If you have any questions or need
assistance regarding our return policy, please reach out to us at
support@gmkart.com or call us at +91 9981396588. Our customer service
team is here to help you.
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